Healy

Privacy Policy

Last updated: 9 July 2026 · United Kingdom

Privacy Policy for Healy

Effective date: 9 July 2026 App name: Healy Contact: support@healyapp.io Jurisdiction: United Kingdom

1. Introduction

This Privacy Policy explains how Healy collects, uses, stores, shares, and protects your personal information when you use the Healy mobile application and related services.

Healy is a mobile application designed to support adults through breakup recovery, emotional reflection, personal growth, daily healing tasks, AI-supported guidance, motivational content, faith-based or general encouragement, and, where available, a healed-only dating feature.

Healy is operated by Healy, based in the United Kingdom. For the purposes of UK data protection law, Healy is the data controller for the personal information described in this Privacy Policy.

By using Healy, you agree to the collection and use of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use Healy.

2. Age restriction

Healy is intended only for users aged 18 or over.

You must not use Healy if you are under 18. We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided personal information to Healy, we may delete the account and associated information.

3. Healy is not a medical, therapy, crisis, or emergency service

Healy is not a medical service, therapy service, counselling service, crisis service, emergency service, or substitute for professional advice.

Healy does not provide medical diagnosis, clinical treatment, professional therapy, psychiatric care, legal advice, or emergency intervention.

If you feel at risk of harming yourself or someone else, or you are in immediate danger, you should contact emergency services or a crisis support provider in your country immediately.

In the UK, you can contact emergency services by calling 999 or access urgent NHS mental health support through NHS 111.

4. Information we collect

We collect information that you provide directly, information generated through your use of Healy, information collected automatically from your device, and information received from third-party services.

4.1 Account information

We may collect:

4.2 Onboarding and healing information

During onboarding and while using Healy, we may collect information such as:

Some of this information may be sensitive. You should only provide information that you are comfortable sharing with Healy.

4.3 Faith and religious preference

If you choose to receive religious or faith-based prompts, we may collect your selected religion, faith preference, or related settings.

Religious belief or faith-related information may be treated as special category data under UK data protection law. We process this information only where permitted by law, including where you have given explicit consent.

You can change or withdraw faith-based notification preferences in the app where those controls are available.

4.4 AI interaction data

Healy uses artificial intelligence features to provide personalised support, guidance, reflections, motivational content, daily task generation, and other app experiences.

We may collect and process:

Healy may review AI interactions for safety, abuse prevention, debugging, legal compliance, and service improvement.

AI features may be provided using third-party AI providers, including Anthropic/Claude and OpenAI. When you use AI features, relevant information may be sent to those providers so they can process and return AI-generated responses.

You should not enter information into Healy that you do not want processed by Healy or its AI providers.

4.5 Dating feature information

Where the Healy dating feature is available, we may collect and process additional information, including:

Other users may be able to view the information you choose to include in your dating profile.

Healy's dating feature is city-based. Other users may see your city or general area, such as "London". We do not intend to show your exact address or precise real-time location to other users.

4.6 Location information

Healy may collect location information, including exact location, where you give permission through your device settings or through the app.

We may use location information to:

We may store your city. We do not intend to publicly display your exact location to other users.

You can control location permissions through your device settings.

4.7 Photos and user content

If you upload photos, profile images, or other content, we may collect and store that content.

This may include:

You are responsible for the content you upload. You should not upload content you do not have the right to share.

4.8 Notifications information

We may collect and process information related to push notifications, including:

Push notifications may be personalised based on information such as breakup type, religious preference, selected notification windows, healing plan, task completion status, and app activity.

We do not currently intend to personalise push notifications based directly on mood journal content.

You can manage push notifications through your device settings and in-app settings where available.

4.9 Payment and subscription information

Payments are processed through the Apple App Store and related payment systems. Healy does not receive or store your full card details.

We may receive and process subscription-related information from Apple and RevenueCat, including:

This information is used to manage access to paid features.

4.10 Device, analytics, and technical information

We may automatically collect technical and usage information, including:

We may use analytics and diagnostics services such as Firebase, Google Analytics, Crashlytics, PostHog, Mixpanel, Amplitude, AppsFlyer, Adjust, Meta, TikTok, or similar providers.

The exact services used may change over time.

4.11 Marketing and advertising information

We may collect and process information for marketing, advertising, attribution, and growth purposes, including:

We may use platforms such as Meta, TikTok, Google, AppsFlyer, Adjust, or similar services for advertising, retargeting, conversion tracking, and campaign measurement.

Where required, we will ask for your consent before using data for tracking or targeted advertising. On iOS, Apple's App Tracking Transparency framework may require apps to request permission before tracking users across apps and websites owned by other companies.

5. How we use your information

We use your personal information to:

6. Legal bases for processing

Where UK GDPR or similar data protection laws apply, we rely on one or more legal bases to process your personal information.

These may include:

6.1 Contract

We process information where necessary to provide Healy to you, including account access, daily tasks, AI features, subscriptions, dating features, and support.

6.2 Consent

We rely on consent where required, including for certain marketing, tracking, push notifications, exact location access, and processing of certain sensitive information.

Where we process religious or faith preference data, we may rely on explicit consent.

6.3 Legitimate interests

We may process information where necessary for our legitimate interests, including:

We only rely on legitimate interests where we believe those interests are not overridden by your rights and freedoms.

6.4 Legal obligations

We may process information where necessary to comply with legal obligations, regulatory requirements, law enforcement requests, court orders, tax obligations, accounting rules, or other lawful requirements.

6.5 Special category data

Some information you provide may reveal sensitive matters, including religious beliefs, emotional wellbeing, relationship trauma, abuse-related disclosures, or other sensitive personal information.

Where required, we rely on a lawful basis under Article 6 UK GDPR and a separate condition under Article 9 UK GDPR, such as explicit consent, to process special category data.

7. AI providers and automated processing

Healy uses AI to provide personalised support, reflections, daily task generation, motivational content, and other app experiences.

AI-generated content may be inaccurate, incomplete, inappropriate, or not suitable for your personal circumstances. You should not rely on AI responses as medical, legal, financial, therapeutic, or emergency advice.

Your inputs may be processed by Healy and third-party AI providers, including Anthropic/Claude and OpenAI.

We may use AI-related data to:

Healy may review AI interactions for safety, abuse prevention, debugging, legal compliance, and service improvement.

8. How we share information

We may share your information with the following categories of recipients.

8.1 Service providers

We may share information with companies that help us operate Healy, including:

These providers may process information on our behalf or, in some cases, as independent controllers under their own privacy terms.

8.2 Other Healy users

If you use the dating feature, other users may see information you choose to make visible, such as:

You should not include information in your dating profile or messages that you do not want other users to see.

8.3 Legal, safety, and enforcement

We may share information where we believe it is necessary to:

8.4 Business transfers

If Healy is involved in a merger, acquisition, financing, restructuring, sale of assets, or transfer of business, your information may be transferred as part of that transaction.

We will take reasonable steps to protect your information during such events.

8.5 Advertising and analytics partners

Where permitted, we may share certain information with advertising, analytics, and attribution partners to:

This may include hashed identifiers, device information, advertising identifiers, app events, subscription events, and conversion data.

Where required, we will ask for consent before using data for tracking or targeted advertising.

9. International transfers

Healy is based in the United Kingdom, but our service providers may process information in other countries, including the United States and other jurisdictions.

Where required by law, we use appropriate safeguards for international transfers, such as standard contractual clauses, adequacy regulations, data processing agreements, or other lawful transfer mechanisms.

10. Data storage and security

We use technical and organisational measures designed to protect your information against unauthorised access, loss, misuse, alteration, or disclosure.

These may include:

No system is completely secure. We cannot guarantee absolute security of your information.

You are responsible for keeping your login details secure and for controlling access to your device.

11. Data retention

We keep personal information for as long as necessary to provide Healy, operate the app, maintain your account, comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce our Terms of Service, and protect users.

When you delete your account, we delete or anonymise your personal data from our active systems, except where we need to keep limited information for legal, safety, fraud prevention, payment, dispute, or backup purposes.

Some information may also remain with third-party providers where they are required to retain it, such as Apple payment records, RevenueCat subscription records, legal logs, fraud-prevention records, or anonymised analytics.

Backups may retain information for a limited period before being overwritten or deleted.

12. Account deletion

You may delete your account through the app where the delete-account feature is available, or by contacting us at support@healyapp.io.

After account deletion:

Deleting your Healy account does not automatically cancel an active Apple App Store subscription. You may need to cancel your subscription through your Apple account settings.

13. Your privacy rights

Depending on where you live, you may have rights over your personal information, including the right to:

To exercise your rights, contact us at support@healyapp.io.

We may need to verify your identity before responding to your request.

If you are in the UK, you may also have the right to complain to the Information Commissioner's Office.

14. Consent and withdrawal of consent

Where we rely on your consent, you may withdraw that consent at any time.

This may include consent for:

Withdrawing consent may limit or disable certain features.

For example:

Withdrawal of consent does not affect processing that happened before consent was withdrawn.

15. Marketing communications

We may send you marketing communications, including emails, push notifications, offers, product updates, promotions, and feature announcements.

You can opt out of marketing communications at any time by using the unsubscribe link, changing your app settings, turning off push notifications, or contacting us at support@healyapp.io.

Even if you opt out of marketing, we may still send important service messages, such as account, security, payment, subscription, safety, or legal notices.

16. Push notifications

Healy may send push notifications, including:

Notifications may be personalised based on your app activity, healing plan, breakup type, faith preference, task status, and notification settings.

You can disable push notifications through your device settings.

17. Dating safety, visibility, blocking, and reporting

If you use the Healy dating feature, you understand that some of your profile information may be visible to other users.

You should not share sensitive information with other users unless you are comfortable doing so.

Healy may provide tools to block or report users. We may review reports, messages, profiles, photos, and related information to investigate safety concerns, enforce rules, prevent abuse, or comply with legal obligations.

We may suspend or remove accounts that violate our rules, harm other users, misuse the app, or create safety risks.

18. User-generated content

You may submit content to Healy, including journal entries, task responses, profile content, photos, messages, reports, and support communications.

You are responsible for the content you submit.

You should not submit:

We may remove, restrict, review, or report content where necessary for safety, legal compliance, moderation, or enforcement.

19. Third-party services and links

Healy may include links, integrations, SDKs, or services provided by third parties.

Third-party services may collect and process information under their own privacy policies. We are not responsible for the privacy practices of third parties.

You should review the privacy policies of any third-party services you use.

20. App Store and platform providers

If you download Healy through the Apple App Store, Apple may process your information under Apple's own privacy terms.

Payments, subscriptions, refunds, purchase history, device-level permissions, and platform-level account data may be handled by Apple.

Healy does not control Apple's processing of your information.

21. Cookies and similar technologies

Healy is currently a mobile-only app, but we and our partners may use similar technologies such as SDKs, pixels, local storage, device identifiers, analytics tools, and attribution tools.

These technologies may be used to:

Where required, we will ask for consent before using certain tracking technologies.

22. Automated decision-making and profiling

Healy may use automated systems, including AI and recommendation systems, to personalise your experience.

This may include:

We do not intend to use automated processing to make decisions that produce legal effects about you without appropriate safeguards.

23. Data accuracy

You are responsible for keeping your account information accurate and up to date.

Some features, including dating, notifications, AI personalisation, and subscription access, may not work correctly if your information is inaccurate or incomplete.

24. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the app, by email, or by other reasonable means.

The updated Privacy Policy will be effective from the date shown at the top of the policy.

Your continued use of Healy after the updated Privacy Policy becomes effective means you accept the updated policy.

25. Contact us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, contact us at:

Healy Email: support@healyapp.io Location: United Kingdom